FREQUENTLY ASKED QUESTIONS

 
  • What is your philosophy

    • Round Barn Apothecary's mission is to create small batch, nutrient rich, thoughtful skincare that's locally harvested, natural and effective because it's rooted in the science of nature's wisdom.
       

  • How long will it take for my order to ship?

    • Online orders are typically delivered within 3-5 business days.
       

  • How do I make a return?

  • Are your products vegan?

    • Round Barn is committed to producing a skincare line that is ethically sourced and cruelty-free. Our products are crafted in sustainable small-batches using high-quality, locally harvested ingredients from farmers in the Southwest.

      Our Quenched Polishing Mask contains responsibly sourced honey from a small beekeeper in southern Arizona; our other products are 100% free of animal products. If you have additional questions about sourcing or ingredients, please contact us at hello@roundbarnapothecary.com.
       

  • Are your products gluten free?

    • Round Barn’s products are 100% gluten free! To view a particular product’s complete ingredients, view the item in our Shop.
       

  • Where do you source your ingredients? 

    • Round Barn works closely with local farmers and wild harvesters in the Southwest to sustainably source local ingredients. If we’re unable to source a particular ingredient from a local purveyor, we work with other USA certified organic farms to source ingredients
       

  • Which order do you recommend I use your products in?

    • Each person's skincare routine will look a little different based upon their skin type, the climate they live in and their individual skincare goals. We recommend using any combination of our products in the following order :

      1. Cleanser
      2. Mask/Polish
      3. Serum
      4. Moisturizer
      5. Eye Cream
      6. Mist

      You may not need to use a certain product daily, but you can use this basic formula to craft your own personal skincare regimen. Some days you might find you only need a cleanser and moisturizer — other days you might find yourself using more! Our skin is an incredibly dynamic organ and responds to a multitude of stimuli including diet, climate, stress. 

      If you're looking for a more personalized skincare recommendation or just aren't sure which products are right for you, we offer free, personalized skincare recommendations here.

      We're happy to help point you in the right direction!
       

  • How often do you recommend I use a certain product?

    • While our cleansers, moisturizers, serums and mists are gentle and formulated for daily use, we recommend you limit the use of our masks and polishes to 2-3 times per week and limiting the use of our Instant Facial Polish to once per week.

      Everyone’s skincare routine looks a little different but a few necessities remain the same: our skin needs cleansing, moisture and vitamins and minerals to help support cellular function.

      If you're looking for a more personalized skincare recommendation or just aren't sure which products are right for you, we offer free, personalized skincare recommendations here.
       

  • I'd like to carry Round Barn Apothecary in my spa/retail outlet, how do I become a wholesaler?

  • Is there a minimum purchase amount for wholesale orders?

    • There is no minimum for wholesale ordering.
       

  • How many products are in your line?

    • Round Barn Apothecary currently offers a variety of 23 different cleansers, mists, masks, polishes and moisturizers.

      We’re always dreaming about our next new product — sign up for our newsletter in the footer below for the latest news, updates and special discounts on Round Barn products!
       

  • How do you support your wholesale clients?

    • Continued support and product education are important to us — this is why we provide personalized, one-on-one customer service in addition to ongoing training and education.

      Once you place your first order, our expert trainer will educate you and your staff on the entire line of Round Barn Apothecary products. Have a question about a product, ingredient or therapy? From your first order to the last, we're always here to help guide you and your staff! 

      Interested in more information? Visit our Wholesale page.